Shipping policy
Last updated: September 13, 2026
1. Who ships your order
Orders placed on trypolin.store are sold and shipped by k&Pcompany llc, a limited liability company registered in the State of New Mexico, United States, trading as Trypolin. For any question about a shipment, write to infotrypolin@gmail.com with your order number and we will reply within one business day.
2. Where we ship
We ship worldwide. Our main markets are the United States, Canada and the United Kingdom, and we also deliver to most other countries. If your country is not available at checkout, we cannot ship to it yet.
3. Shipping cost
We offer free standard shipping on all orders, to every destination we serve, with no minimum purchase.
4. Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed at the weekend or on a holiday start processing on the next business day. During sales and holiday periods processing can take a little longer.
5. Estimated delivery times
Counted from the moment the order ships, not from the moment you place it:
- United States and Canada: 4 to 8 business days
- United Kingdom: 4 to 7 business days
- Rest of the world: 7 to 15 business days
These are estimates and are not guaranteed. Delays can happen because of the carrier, the weather, customs processing or unusually high order volumes.
6. Tracking
You receive a tracking number by email as soon as your order ships. It can take 24 to 48 hours for the carrier's first scan to appear, so a tracking page that shows nothing on day one is normal. If it has not moved after 5 business days, write to us.
7. Your shipping address
Please check your address carefully before you pay. We ship to the address given at checkout and we cannot take responsibility for an address entered incorrectly. If you spot a mistake, email infotrypolin@gmail.com immediately: we can usually correct it while the order is unfulfilled. A parcel returned to us because the address was wrong can be reshipped once you cover the new shipping cost.
8. Customs, duties and taxes
Prices at checkout do not include import duties or taxes. Orders delivered outside the United States may attract duties, import taxes or customs handling fees charged by the destination country. Those charges are set by your government, not by us, and they are the recipient's responsibility. A parcel refused or abandoned at customs and returned to us is refunded less the shipping and any fees we are charged.
9. Split shipments
An order with several items may arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
10. Lost, damaged or undelivered parcels
Write to infotrypolin@gmail.com with your order number if:
- your parcel arrives damaged — please include a photograph of the box and the product;
- tracking says delivered but you have not received it — check with your neighbours and your building's mail room first, then tell us;
- your parcel has not arrived within the estimated window above.
We open a claim with the carrier and either resend the order or refund it. Please contact us within 30 days of the last tracking update so that the claim is still within the carrier's deadline.
11. Shipping Protection (optional)
At checkout you can add Shipping Protection to your order for $2.95. It is optional, and you can remove it from your cart at any time before you pay. On top of the rights described in section 10, it covers parcels that tracking shows as delivered but that you did not receive.
To make a claim for a parcel marked as delivered:
- email infotrypolin@gmail.com within 3 days of the delivery scan with your order number;
- check with neighbors, your building's mail room and the carrier first, and tell us what you found;
- send us a police report or a signed statement that you did not receive the parcel.
We review every claim with the carrier, including its proof of delivery (photo, GPS location or signature). If that proof shows the parcel was handed to you or left at your address as instructed, the claim is declined. Approved claims are resolved with a free replacement shipped to the same address. We accept one delivered-not-received claim per customer and per address.
Shipping Protection is non-refundable once your order has shipped. It does not limit any right you have under section 10 or under consumer protection law.
12. Contact
k&Pcompany llc
Email: infotrypolin@gmail.com