Shipping policy
Shipping destinations. We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Shipping cost. We offer FREE standard shipping on all orders, to every destination we serve — no minimum purchase required.
Order processing. All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
Estimated delivery time. Once your order has been processed and shipped, estimated delivery times are:
- United Kingdom — 4–7 business days
- United States and Canada — 4–8 business days
- Australia and New Zealand — 7–10 business days
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, weather, customs processing or high order volumes.
Customs, duties and taxes. Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set by local authorities, are not included in the price you pay at checkout, and are the responsibility of the recipient.
Order tracking. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
Incorrect address. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us as soon as possible at infotrypolin@gmail.com and we will do our best to correct it before the order ships.
Lost or damaged packages. If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us at infotrypolin@gmail.com and we will work with you to resolve the issue.
Questions? Contact us anytime at infotrypolin@gmail.com.