Refund policy
Last updated: September 13, 2026
1. Who you are dealing with
Orders placed on trypolin.store are sold and fulfilled by k&Pcompany llc, a limited liability company registered in the State of New Mexico, United States, trading as Trypolin. Returns, refunds and exchanges are handled by our support team at infotrypolin@gmail.com.
2. Our 30-day return window
You have 30 days from the day you receive your order to request a return. Requests made after 30 days cannot be accepted.
3. Condition of returned items
To be eligible for a refund, the product must come back unused, undamaged and complete, with every accessory, inside its original packaging in perfect condition — not torn, cut, taped over, labelled or written on. Please place the original box inside an outer shipping box: a parcel with the carrier label stuck directly onto the product packaging cannot be accepted.
We may refuse a refund, or reduce it, where a product comes back used, incomplete, or with its original packaging damaged or missing.
This condition does not apply to items that arrived damaged, faulty or incorrect — see section 6.
4. How to start a return
Do not ship anything back before contacting us. A return is only valid once we have approved it in writing. Email infotrypolin@gmail.com within the 30-day window with all of the following:
- your order number;
- clear photographs of the product;
- a clear photograph of the original packaging, showing its condition;
- the reason for the return;
- if you are returning the product because it does not work, a short video showing the fault — see section 6.
A request missing any of these cannot be processed. We reply within one business day with a return authorisation and the correct return address. Parcels sent back without that authorisation, or to any address other than the one we give you, are refused and returned to sender.
5. Items that cannot be returned
- Products returned without our prior written return authorisation.
- Products whose original packaging is missing, or was damaged by the customer.
- Gift cards.
- Products returned outside the 30-day window.
- Products that have been used, modified or damaged after delivery.
6. Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, email us within 7 days of delivery with:
- your order number;
- clear photographs of the product and of the packaging as it arrived;
- for a product that does not work, a short video clearly showing that it does not work — for example, filled with powder and used on a cup, showing that it does not print the design.
We need the photographs and the video to confirm the fault before we approve a replacement or refund; claims without them cannot be processed. Once the fault is confirmed, we will replace the product or refund it in full, including any shipping you paid, and we will cover the cost of sending it back. The packaging condition in section 3 does not apply in this case. This does not affect your statutory rights.
7. Exchanges
We exchange products only where they are faulty or arrived damaged. If you want a different product, return the one you have under this policy and place a new order.
8. Return shipping costs
Where you return a product because you changed your mind, the cost of shipping it back is yours, and the original shipping cost is not refundable. We recommend a trackable service with insurance: until the parcel reaches us it remains your responsibility, and we cannot refund a return we never receive.
Where the product was faulty, damaged on arrival or sent in error, we pay for the return.
9. How and when you get your refund
Once the return arrives we inspect it and email you to confirm whether it has been approved. Approved refunds go back to the original payment method within 5 to 10 business days of approval. How quickly it appears on your statement is up to your bank or card issuer.
If more than 10 business days have passed since we confirmed your refund and you still cannot see it, check with your bank first and then write to infotrypolin@gmail.com and we will chase it.
10. Order cancellations
If you want to cancel before your order ships, email infotrypolin@gmail.com straight away. If it has not been fulfilled, we cancel it and refund you in full. If it has already shipped, it has to be handled as a return under this policy.
11. Contact
k&Pcompany llc
Email: infotrypolin@gmail.com
Always email us first: we will send you the correct return address together with your return authorisation.