Refund policy

Our return policy lasts 30 days from the date you receive your order. If 30 days have passed, unfortunately we cannot offer you a refund or exchange.

Condition of returned items. To be eligible for a refund, both the product and its original box must be returned in perfect condition — unused, undamaged, complete with all accessories and protective inserts, and with the packaging intact and free of tape, labels or writing applied directly to it. Returns that arrive with the product or the box damaged, incomplete or showing signs of use will not be refunded. Please pack the original box inside an outer shipping box or protective packaging.

A receipt or proof of purchase is required for every return. Please do not send your purchase back to the manufacturer.

How to start a return. Do not ship anything back before contacting us. Email us at infotrypolin@gmail.com with your order number and the reason for the return, and we will confirm whether your return is eligible and reply with the return address and full instructions on how to proceed. Items sent back without contacting us first cannot be processed or refunded.

Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received it, and to let you know whether your refund has been approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within several business days.

Late or missing refunds. If you haven't received your refund yet, first check your bank account again, then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there is often some processing time before a refund appears. If you have done all of this and still have not received your refund, please contact us at infotrypolin@gmail.com.

Sale items. Only regular-priced items may be refunded. Sale or promotional items are non-refundable.

Exchanges. We only replace items if they are defective or damaged on arrival. If you need an exchange, email us at infotrypolin@gmail.com.

Return shipping. Return shipping costs are the responsibility of the customer, and original shipping costs are non-refundable. We recommend using a trackable shipping service, and purchasing shipping insurance for the value of the item. We cannot issue a refund for a return we do not receive, and we cannot guarantee that we will receive returns sent without tracking.

Questions about a return? Contact us at infotrypolin@gmail.com.